Notice of Modification of LCs for Remote Provision of OMS
10 October 2025 | Telemedicine | MOH Cir 64/2025
Summary
1. Notice - Effect of Licensing Conditions for Remote OMS Provision
MOH notifies licensees of finalized Licensing Conditions (LCs) for remote provision of Outpatient Medical Services (OMS) under HCSA 2020. Conditions take effect on specified date for all remote service providers.
2. Applicability & Scope
- Applies to all OMS licensees providing telehealth/remote consultations
- Covers synchronous (video/audio) and asynchronous (store-and-forward) models
- Includes hybrid delivery models combining in-person and remote
- Mandatory compliance for all remote service modalities
3. Key Licensing Conditions
- Patient Consent: Explicit informed consent for remote consultation documentation
- Technology Standards: Secure, encrypted platforms; minimum bandwidth/connection requirements
- Patient Identification: Reliable patient identity verification mechanism
- Medical Records: Remote consultations documented in patient records same as in-person
- Prescribing: Remote prescribing permitted with appropriate safeguards
- Referral Threshold: Clear criteria for when in-person assessment required
- Clinical Governance: Oversight protocols for remote practitioners
4. Quality & Safety Requirements
- Clinical protocols adapted for remote delivery
- Risk assessment for conditions unsuitable for remote care
- Performance metrics and outcome monitoring
- Patient feedback and complaint mechanisms
- Practitioner credentialing for remote service provision
- Regular audit of remote consultation quality
5. Implementation & Compliance
All OMS licensees must ensure compliance by effective date. Non-compliance results in regulatory action. MOH will conduct audits of remote service provision.
Action Items: Review remote service platforms for technical compliance; establish patient consent procedures; train staff on remote protocols; implement documentation standards; ensure technology security.
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𝟭. 𝗡𝗼𝘁𝗶𝗰𝗲 - 𝗘𝗳𝗳𝗲𝗰𝘁 𝗼𝗳 𝗟𝗶𝗰𝗲𝗻𝘀𝗶𝗻𝗴 𝗖𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝗥𝗲𝗺𝗼𝘁𝗲 𝗢𝗠𝗦 𝗣𝗿𝗼𝘃𝗶𝘀𝗶𝗼𝗻
MOH notifies licensees of finalized Licensing Conditions (LCs) for remote provision of Outpatient Medical Services (OMS) under HCSA 2020. Conditions take effect on specified date for all remote service providers.
𝟮. 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗦𝗰𝗼𝗽𝗲
• Applies to all OMS licensees providing telehealth/remote consultations • Covers synchronous (video/audio) and asynchronous (store-and-forward) models • Includes hybrid delivery models combining in-person and remote • Mandatory compliance for all remote service modalities
𝟯. 𝗞𝗲𝘆 𝗟𝗶𝗰𝗲𝗻𝘀𝗶𝗻𝗴 𝗖𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀
• Patient Consent: Explicit informed consent for remote consultation documentation • Technology Standards: Secure, encrypted platforms; minimum bandwidth/connection requirements • Patient Identification: Reliable patient identity verification mechanism • Medical Records: Remote consultations documented in patient records same as in-person • Prescribing: Remote prescribing permitted with appropriate safeguards • Referral Threshold: Clear criteria for when in-person...
𝟰. 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 & 𝗦𝗮𝗳𝗲𝘁𝘆 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀
• Clinical protocols adapted for remote delivery • Risk assessment for conditions unsuitable for remote care • Performance metrics and outcome monitoring • Patient feedback and complaint mechanisms • Practitioner credentialing for remote service provision • Regular audit of remote consultation quality
Documents
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Annexes